Terms and conditions of sale

This website is operated by iDealz Media UK Limited, a company registered in England and Wales. Our registered office and trade counter is at Unit G, Acorn Centre, 29 Roebuck Road, Hainault, IG6 3TU.

You can reach us on +44 20 3196 6660 or at info@idealwarren.com. We answer the phone during working hours and aim to reply to email the same working day.

We supply digital signage — menu boards, window displays, freestanding totems, kiosks, interactive screens and LED walls — to customers in the United Kingdom only.

These terms apply to every order you place with us. By placing an order you agree to them.

Most of our customers buy for their business — a takeaway, a pharmacy, a barber shop, a showroom. Some buy as consumers. The law gives consumers rights that business customers do not have, so a few sections below apply to one group and not the other. Where that is the case we say so plainly.

You are a consumer if you are buying wholly or mainly for personal use rather than for your trade, business, craft or profession. If you give us a company name or a VAT number, or ask for an invoice in a business name, we will treat you as a business customer.

Nothing in these terms reduces your statutory rights as a consumer.

We sell in two ways, because the products are not all the same kind of thing.

• Online, through the basket. Screens with fixed dimensions that plug in and need no fitting.
• On a written quotation. Larger and custom-size units, LED walls, anything ceiling-hung or needing power or structural work, and anything that needs a site survey. We visit, measure, and give you a fixed written price.

For an online order: when you place it we send an acknowledgement. That acknowledgement is not acceptance of your order. A contract comes into existence when we email you to confirm the goods have been dispatched, or that they are ready for delivery on a booked date. If we cannot accept your order — because an item is unavailable, because we have identified an error in the price or description, or because we cannot deliver to your address — we will tell you and refund any payment in full.

For a quoted order: our written quotation is valid for 30 days unless it says otherwise. A contract comes into existence when you accept the quotation in writing and we acknowledge it. A quotation is based on what we saw at the survey; if site conditions turn out to be materially different, we will tell you before doing the work and agree any change with you first.

On higher-value orders we may contact you to confirm details before we dispatch. This is a fraud and accuracy check and is normally the same working day.

Prices on this website are shown excluding VAT by default, because most of our customers are VAT-registered businesses. You can switch the whole site to VAT-inclusive prices using the toggle in the header, and the basket and checkout always show the VAT as a separate line before you pay.

UK VAT is charged at the standard rate of 20%. All prices are in pounds sterling.

The price you pay is the price shown in your basket at the point you place the order, including any delivery charge. We do not add anything afterwards.

We take care over pricing, but errors happen. If we find that an item has been priced wrongly, we will contact you before accepting your order and you can confirm the order at the correct price or cancel it for a full refund. We will not simply charge you the higher price.

Online orders are paid by card at the time you order, through Stripe, our payment provider. The card form is Stripe's and is hosted on Stripe's systems: we never see, handle or store your card number.

Quoted and installed work is normally invoiced. Where a deposit is required we will say so on the quotation, and the balance falls due on the terms stated there.

If you have an approved account with us, invoices are payable within the terms agreed. We may charge interest on late payment by a business customer under the Late Payment of Commercial Debts (Interest) Act 1998.

Goods remain our property until we have been paid in full. Risk in the goods passes to you when they are delivered.

Delivery, the areas we cover, what it costs and what happens on the day are set out in full on our delivery, cancellation and returns page. That page forms part of these terms.

We deliver to addresses in the United Kingdom only. Inside our own delivery area we deliver on our own vehicles, on set run days. Outside it we use a carrier, or our own fitters where the goods need them.

You are responsible for making sure there is safe access to the delivery point and someone available to receive the goods on the agreed date. If nobody is there and we have to attend again, we may charge for the second visit.

We do not hold every size of every product in stock. Where we do, the website shows a firm delivery day. Where we do not, the item is made to order and the website shows a week-commencing date. Those dates are estimates and are labelled as such.

Made-to-order goods are shipped to our unit in Hainault, where we power-on test them, check the plug and packaging, and send them out on our normal delivery flow. We do not ship direct from the factory to you.

If an estimated date moves, we will email you as soon as we know. You may cancel a made-to-order item at any time before it is dispatched and receive a full refund, whether you are a consumer or a business customer, and whatever the reason. This is in addition to any other right you have.

Where we quote for installation, the price assumes what we saw and were told at the survey. Before we attend to install, you are responsible for making sure that:

• the site is ready, clear and safe to work in;
• a suitable mains supply is available at the mounting position, unless our quotation says we are providing it;
• you have any permission needed from a landlord, a freeholder, a managing agent or the local authority, including for shopfront and external signage;
• you have told us about anything behind the mounting surface — cables, pipes, structural members — that we could not reasonably have seen.

If we cannot complete the installation for a reason within your control, we may charge for the attendance and for rebooking.

We are not responsible for obtaining planning consent or advertising consent for signage. We are happy to advise, but the application is yours.

Where you buy artwork or animation from us, we will produce a proof for your approval. The quoted price includes the number of rounds of amendment stated on the quotation; further rounds are charged at our then-current rate, which we will tell you before doing the work.

You are responsible for checking the proof. Once you approve a proof, we produce to it, and we cannot be responsible for an error that was in the approved proof.

You must own, or have permission to use, any logo, image, typeface or other material you supply to us, and you confirm that our use of it will not infringe anyone's rights.

Once you have paid in full, you may use the finished artwork we produce for your own signage without limit. We keep ownership of our working files and of anything we licensed in to produce it.

Design work is made to your specification. That means the 14-day cancellation right described on our returns page does not apply to it once we have started work, even for consumers. We will always tell you before we begin.

If you are a consumer, the Consumer Rights Act 2015 says that goods must be as described, fit for purpose and of satisfactory quality. If they are not, you have the right to reject them within 30 days of delivery for a full refund, and after that to a repair or a replacement, and to a refund if that fails. Our returns page explains how to exercise those rights. Nothing in these terms affects them.

If you are a business customer, we warrant that the goods will be free from material defects in materials and workmanship for 12 months from delivery, unless the product documentation states a longer period. If a defect appears in that period, tell us and we will repair the item, replace it, or refund it, at our option.

This warranty does not cover:

• fair wear and tear, or damage from accident, misuse or neglect;
• damage caused by installing, moving or repairing the goods other than by us or someone we approved;
• damage from an unsuitable power supply, water ingress on a unit not rated for it, or use outside the manufacturer's stated conditions;
• consumable and cosmetic parts.

Please tell us as soon as you can, and in any event keep the packaging until you are satisfied the goods are right — a large screen cannot safely travel back to us without it.

Your cancellation and return rights, how to use them, what it costs and how long a refund takes are set out in full on our delivery, cancellation and returns page, which forms part of these terms.

In summary: consumers buying online normally have 14 days from receiving the goods to change their mind, with some exceptions — notably made-to-measure units and design work made to your specification. Business customers do not have that statutory right, but we operate a discretionary returns policy which is described on the same page.

Separately, and for everyone, a made-to-order item can be cancelled for a full refund at any time before it is dispatched.

We never exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, or for anything else it would be unlawful to limit.

If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable. We do not supply goods for business use, and if you use them for a business we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

If you are a business customer: subject to the paragraph above, our total liability to you arising under or in connection with a contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the price you paid for the goods and services concerned. We are not liable for loss of profit, loss of sales or business, loss of contracts, loss of anticipated savings, loss of or damage to data, or any indirect or consequential loss.

Digital signage is a display, not a life-safety system. It must not be relied on to communicate safety-critical or emergency information.

We are not responsible for delay or failure to perform caused by something outside our reasonable control — including extreme weather, traffic closures, industrial action, failure of a public or private telecommunications network, a supplier or shipping failure, import restrictions, fire, flood, or an act of a government or public authority.

If such an event happens, we will contact you as soon as we can, and the time for us to perform will be extended by the length of the delay. If the delay is substantial, you may contact us to end the contract and receive a refund for anything you have paid for and not received.

If something has gone wrong, please tell us first — most things are quicker to fix than to argue about. Call +44 20 3196 6660 or email info@idealwarren.com with your order number and what has happened.

We will acknowledge a written complaint within two working days and aim to resolve it within ten. If we cannot, we will tell you why and when we expect to.

We use your personal information only as set out in our privacy policy, which explains what we collect, why, who we share it with, how long we keep it, and the rights you have over it.

We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if that happens, and it will not affect your rights. You may only transfer your rights or obligations to someone else if we agree in writing.

A contract between us is between you and us. Nobody else has any right to enforce it.

If a court finds part of these terms unlawful, the rest will continue in force. If we delay in enforcing a term, we can still enforce it later.

We may change these terms from time to time. The version that applies to your order is the version published on this page when you placed it, and the date it took effect is shown at the top.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your own courts.